America Car Rental a wishes to maintain contact with its clients, your suggestions will be taken into account, send a message and our collaborators will respond as soon as possible.
Tolls and fines
In case of accident or road assistance and this generates fines or tows will only and exclusively by the Customer, is NOT covered by any coverage.
Road tolls are the direct responsibility of the customer, they are NOT included in their rent.
Reservations policies
America Car Rental will honor all reservations received, these reservations must cover all rental requirements, if not, we reserve the right to decline a reservation, same as it may be if you notice that the information provided is wrong or has been altered (e.g. altered name, altered price, etc.).
America Car Rental offers its services based on vehicle categories and we will respect the code that our partner sends, it is important to clarify that the images of the vehicles advertised are only illustrative so we will honor the category requested, but not the vehicle of the published illustrative image.
It is important to mention that America Car Rental will have a waiting time of two hours from the pick up time that marks its reservation as long as the customer sends their flight data, It is important to note that if your flight is delayed or delayed, the customer must call or email us to notify us of any change in their pickup schedule.
If you do not have flight information after two hours America Car Rental reserves the right to customer service and will be based on vehicle availability.
After two hours delay, the reservation will be considered a No Show and we may or may not honor your reservation, depending on availability.
In Compliance with the Personal Data Protection Federal Law, Corporativo Empresarial Solar, S. A. de C.V. (“America Car Rental”) located at Calle Acceso a las bodegas SM 301 Mz. 30 lote 30 Bodega F1, CP 77560; Cancun, Quintana Roo, is responsible for handling your personal data.
Collection of data and means for obtainment.
The information provided voluntarily by the user must be accurate and truthful. America Car Rental will not be responsible if the information provided is incorrect or false. The information will be collected and stored by America Car Rental at the time of your online booking, or, via telephone, at one of our counters, offices or any other means.
User data may be obtained by the following means:
Use of collected information
America Car Rental may use your personal data to process your reservation, provide the services and products that you requested, for tracking, updating, cancelling, notifying about new products or services that are related to those already booked, modifying or confirming the requested service; for promotional purposes; for financial and credit purposes, to comply with contract obligations with our clients; evaluate the quality of service; and, conduct surveys on preferences and consumption habits.
Data sharing, national and international
Your personal data may be shared to: business partners, affiliates, suppliers, financial, banking and credit institutions, in order to confirm your reservations and comply with the provisions of this Privacy Notice.
Exercise of ARCO Rights (rights to access, cancel, modify and oppose)
You have the right to, at any time, request access to your personal data to know what the situation is; rectify in case these are incorrect or outdated; eliminate the data if you think that they are not being used for the purposes established in this Privacy Notice; or oppose to the processing of your personal data concerning any of the purposes established in this Privacy Notice, and must tell us clearly what is the personal data that concerns you.
Right to revoke your consent to the processing of your personal data
According to the Federal Law on Protection of Personal Data Held by Private Parties,
approved on April 13, 2010 in articles 3, Sections II and VII, and 33, as well as the
denomination of Chapter II, of the Second Title, of the Federal Law of Transparency and
Access to Government Public Information and in the case that you wish to eliminate your
personal data from our database, you have the right to revoke the consent granted for
managing of your personal data.
To be able to exercise this right, you must submit a request in writing and in Spanish, and
send to the following email address: juridico@corporativosolar.com, or, you can send it by
courier to the following address: Calle Access to warehouses SM 301 Mz . 30 lot 30 Bodega
F1, C.P. 77560; Cancun Quintana Roo.
The letter must contain the following points: Full name and surname, copy of an official form
of identification, e-mail address or mailing address designated for notifications, and a
telephone number.
You should also clearly and accurately describe the personal data to which you wish to
exercise some of the ARCO rights.
You will receive an answer about the revocation within 20 business days from the receipt of
your request, either by email addressed to your person or by letter to the mailing address
that you provided us.
Security
We understand the importance of safeguarding your personal data. We protect your data through the use of technical and administrative security controls to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the security methods that we use are firewalls and data encryption, physical data center access and authorization controls. However, be aware that no data transmission over the Internet or via e-mail is completely secure and, therefore, AMERICA CAR RENTAL cannot guarantee protection of all personal information against damage, loss, alteration, misappropriation or misuse. AMERICA CAR RENTAL makes reasonable efforts to ensure that the information on our website is accurate and current. However, the information may contain typographical errors and AMERICA CAR RENTAL offers no guarantee as to the accuracy of the information. AMERICA CAR RENTAL may change the information on its website at any time and without prior notification.
Modifications to this Privacy Policy
https://americacarrental.com.mx/ AMERICA CAR RENTAL reserves the right to make changes or updates to this Privacy Notice at any time. So we suggest you check it periodically in order to know about the latest modifications. The current Privacy Policy will be published via the same means. The use of our website will be considered as an acceptance to the Privacy Policy and the terms established therein. Any modifications or updates will be published on the website https://americacarrental.com.mx and/or https://www.america-carrental.com and will be effective upon posting. By accessing and using one of our websites, you acknowledge that you have read and understand the Privacy Policy and agree to the use of your personal data by AMERICA CAR RENTAL in accordance with this Privacy Policy.